For a order update please use the order tracking on your account page

Free UK delivery on orders over £100

We operate FREE UK delivery on all orders over £100 exclusive of VAT

Delivery

We offer DPD and UPS delivery services. Price and availability of each are dependent upon weight & location.  All delivery options are calculated at the checkout.

DPD Services

Next day on orders before 10am (Except weekends)

UPS Services

Next day on orders before 10am( Except weekends, usually used for oversized parcels.)

Delivery Problems

If you have any problems with receiving your order please use your tracking number which is emailed to you to seek further details. If this reveals a problem please use the supplied numbers below to contact the relevant customer services for your delivery.

DPD 0121 275 0500
Track my parcel

UPS 0345 787 7877
Track my parcel

Returning or exchanging items

If in the unlikely event that you are not completely satisfied with your purchase we are happy for you to return for refund or exchange items you are not satisfied with.  This is subject to the return and receipt of your goods being in its original condition and packaging within 14 days of order date.

Please contact us via email or using our contact page explaining what you want to exchange or return and why?.
We recommend you use a postal service that offers a tracked and insured service as it’s your responsibility to get the parcel back to us in its original condition.

Returning damaged or incorrect items

If in the unfortunate case you have received an item that you have not ordered or that has arrived to you in a less than satisfactory condition.  Please attach photo evidence in an email to sales@dmchainsaws.com of any damages. If you can return the goods to us we will exchange and refund your postage. For larger parcels and items to be returned it may be easier for us to have our courier collect the item instead. A member of the team will be in contact with you to arrange the return.

For any further assistance please contact email sales@dmchainsaws.com or telephone 01243 554065  regarding any issues and quote your invoice number.

Mon-Fri 8.00am-5.00pm
Saturday 8.00am-12.00pm.

Please note: On Saturday’s due to courier operating hours and less staff it may take longer to process your request

Returns Address
D.M Chainsaws Ltd Returns
Walberton Place farm
Yapton Lane
Walberton
West Sussex
BN18 0AS

•    Refunds and Exchanges for all items, including faulty goods, will only be given within 14 days of receipt.
•    We will issue a FULL REFUND (Excluding delivery charge) on receipt, we will exchange the item for a different size / colour if preferred.
•    The items being returned are your responsibility until we receive them back.
•    As a recommendation and for your own protection, we recommend that you send the parcel using a delivery service that carries insurance and tracking.
•    If goods are returned to D.M Chainsaws Ltd due to being unable to be deliver, incorrect address or order refusal but you wish for us to despatch the goods again, a further delivery charge will be incurred. In the event of additional charges a member of the D.M Chainsaws team will contact you to arrange payment.
•    The cost of returning is your responsibility and is therefore non-refundable, unless deemed necessary.